Terms and Conditions
Terms and Conditions
Terms and Conditions – LockUAE
Welcome to LockUAE. By accessing our website or purchasing our products, including Architectural Hardware, Glass Hardware, Safe Box, and Smart Door Lock, you agree to comply with the following terms and conditions. Please read them carefully.
1. Acceptance of Terms
By using our website or purchasing products from LockUAE, you acknowledge and agree to be bound by these Terms and Conditions, as well as any additional policies, including our Privacy Policy and Refund & Returns Policy.
2. Products and Services
LockUAE provides high-quality products in the categories of Architectural Hardware, Glass Hardware, Safe Boxes, and Smart Door Locks.
All product descriptions, specifications, and images on our website are provided for informational purposes. We strive for accuracy but do not guarantee that all descriptions or specifications are error-free.
We reserve the right to modify, discontinue, or limit the availability of any product without prior notice.
3. Orders and Payment
Orders placed on our website are subject to acceptance and availability.
Payment must be made in full using the provided payment methods.
Prices are inclusive of applicable taxes but exclude shipping unless stated otherwise.
LockUAE reserves the right to cancel orders in case of payment issues, stock unavailability, or errors in product information.
4. Shipping and Delivery
LockUAE ships products within the UAE as specified at checkout. International shipping may be available upon request.
Delivery times are estimates and may vary due to factors outside our control.
Risk of loss passes to the customer upon delivery to the shipping address provided.
5. Returns, Refunds, and Exchanges
Returns and refunds are governed by our Refund and Returns Policy.
Customers must follow the stated process to request returns, exchanges, or refunds.
Customized products, tampered electronic items, or products not in original condition are not eligible for return.
6. Product Use and Safety
Customers are responsible for the proper installation, use, and maintenance of products.
For Smart Door Locks and Safe Boxes, ensure proper setup and security protocols are followed to prevent unauthorized access.
LockUAE is not liable for damages or loss resulting from improper use or negligence.
7. Intellectual Property
All content, logos, product images, and designs on the LockUAE website are the property of LockUAE and are protected by copyright and trademark laws.
Unauthorized use, reproduction, or distribution of our content is strictly prohibited.
8. Limitation of Liability
LockUAE is not liable for indirect, incidental, or consequential damages arising from the use or inability to use our products.
Our total liability for any claim related to products or services will not exceed the purchase price paid by the customer.
9. Privacy and Data Protection
Your personal data is collected and processed according to our Privacy Policy.
By using our website, you consent to the collection, use, and storage of your data as described in our policies.
10. Governing Law
These Terms and Conditions are governed by the laws of the United Arab Emirates.
Any disputes arising from these terms, products, or services will be subject to the jurisdiction of UAE courts.
11. Changes to Terms
LockUAE reserves the right to update or modify these Terms and Conditions at any time without prior notice.
The updated version will be effective immediately upon posting on our website.
12. Contact Information
For questions regarding these Terms and Conditions, please contact us:
Email: info@lockuae.com
Phone: 04 235 2333
Address: Bin Shabib Mall – Block 3 – Second Floor – Al Qusais Industrial Area – Al Qusais 1 – Dubai