Refund and Returns Policy

At LockUAE, customer satisfaction is our priority. This Refund and Returns Policy outlines the conditions under which products purchased from us, including Architectural Hardware, Glass Hardware, Safe Box, and Smart Door Lock, can be returned or refunded.

1. Eligibility for Returns

You may request a return or refund if:

• The product is unused, undamaged, and in its original packaging.

• The return request is made within 14 days of delivery.

• For Smart Door Locks or other electronic devices, the original accessories, manuals, and security features are intact.

Products cannot be returned if they show signs of misuse, unauthorized modifications, or if the return period has expired.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Customized or specially ordered Architectural or Glass Hardware.

• Products damaged due to improper installation or use.

• Opened or tampered electronic Smart Door Locks that compromise security.

3. Return Process

To initiate a return:

1. Contact our customer support team at [Insert Email/Phone] with your order number and reason for return.

2. Our team will review your request and provide instructions for returning the product.

3. Ship the product back securely in its original packaging, including all accessories and manuals.

4. Refunds

Once the returned product is received and inspected:

• Approved refunds will be processed to the original payment method within 7–10 business days.

• Shipping costs are non-refundable, except in cases of defective or incorrect products.

• For partially used products or products missing components, refunds may be reduced.

5. Exchanges

Exchanges are subject to product availability:

• Contact us to request an exchange for the same or similar product.

• If the requested product has a price difference, the customer will be charged or refunded accordingly.

6. Damaged or Defective Products

If your product arrives damaged or defective:

• Contact us within 48 hours of delivery with a photo of the issue.

• We will arrange for a replacement, repair, or refund at no additional cost.

7. Contact Us

For all returns, refunds, or exchanges, contact:

Email: info@lockuae.com

Phone: 04 235 2333

Address:Bin Shabib Mall – Block 3 – Second Floor – Al Qusais Industrial Area – Al Qusais 1 – Dubai